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In the year 2000 Matrix Communications, Inc. expanded its service offerings by creating the Convergence Solutions Group (CSG). The Convergence Solutions Group brings value by augmenting the core competencies required to implement a traditional communications system.
 Designing and deploying voice successfully as an application running on a LAN/WAN environment should be the number one priority of any organization undergoing technology transformation. CSG has the expertise to help organizations understand why IP Telephony (IPT) is a viable alternative to traditional voice platforms. They can help you understand how it improves integration, enhances applications, the scalability advantages, and the ease of management. CSG also knows it takes careful planning and understanding of the current communications infrastructure landscape to ensure the success of the future architected solution.
The Convergence Solutions Group can help you understand the many reasons to implement an IP-based voice communication system. Some reasons are: reduced long-distance telephone charges, lower capital costs, lower management and administrative costs, and improved integration of distributed business units. The key driver for most organizations to choose IPT is often the ability to gain a competitive advantage. IP Telephony improves the quality and value of integrated voice and data communications, and the associated applications which allow businesses to more effectively manage customer relationships.
CSG offers implementation expertise to deploy IPT solutions manufactured by:
§ Avaya Inc.
§ NEC Unified
Solutions
§ Cisco Systems Inc.
§ Extreme Networks
§ Adtran
CSG can help you implement the following IP Telephony Advantages:
§ Distributed Intelligence Distributing call processing across the
network eliminates the single point of failure component which
includes the failure of the IP WAN. This is a critical element for voice
reliability.
§ Business Continuity IPT will provide flexibility to establish sound
business practices for managing risk, securing customer data, and
delivering operational success. IPT will help you strengthen your
contingency planning and significantly improve availability across
your enterprise.
§ Single Management Interface Provides ease of administration
and single point of entry for multi-site and multi-application solutions.
§ Ease of Use A full range of advanced features can be made
available to your employees through desktop devices including
phones, wireless and softphones.
§ Clarity of Voice Quality With the focus on IPT voice quality, the
clarity of an IP call has surpassed the digital era. The system is able
to deliver Quality of Service (QoS) and therefore the voice
simply sounds better.
§ Expansion & Growth Unlike traditional PBXs, IPT communication
systems allow you to expand and grow your communications
platform with speed and flexibility. IPT allows you to adapt your
voice system to your business imperatives to you can go-to-market
faster and be more competitive.
§ Migration Path An IPT communication system should allow for
organizations to migrate smoothly from the current communications
platform to the new platform. Making decisions about a phased
approach or a turn-key deployment is very important. Taking the
time to examine how your communication system interfaces with all
other applications like voicemail, call accounting packages, call
recording systems and networks is critical.
§ SIP Capabilities SIP creates possibilities for system flexibility in
multi-service networks beyond what IP Telephony can do on its
own. SIP is the catalyst for creating a new paradigm of converged
communications that offer open infrastructures, powerful real-time
telephony, and the ability to streamline business processes. An IPT
system that is SIP compatible will enhance efficiencies across the
enterprise.
IP Telephony is the innovative application that allows for voice, data and video technologies to be delivered as one converged communication solution for small to large organizations. The Convergence Solutions Group at Matrix has the talent and expertise to help you establish communications without boundaries for your business.
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CSG provides the following professional services:
§ IP Telephony
Assessments
§ LAN/WAN/802.11
Design & Implementation
§ Firewall Security
§ Network Monitoring-VoIP
CSG can help you
§ Assess your LAN/WAN
environment. Its
capabilities and limits.
§ Break down the critical
voice system components
needed to meet your
business objectives.
§ Fill the gaps by helping you
understand the most basic
or advanced information
about Voice over Internet
Protocol (VoIP)
technologies and
standards.
§ Deploy enhanced business
applications such as
messaging, remote
workers, and mobility.
§ Select the right technology
solution to meet your
needs.
§ Monitor and troubleshoot
mission critical
environments for the
quality of service (QoS)
and transport success of
voice, data and other
applications.
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