WHO WE SERVE

WHAT'S YOUR BUSINESS

No matter the size of your business think Matrix for all of your communication needs.

Who we serve… Enterprise, Mid-Sized and Small Businesses

At Matrix Communications, we have taken the time to understand “who our customers are” and “what they are looking for in a communications system”.  When you look at organizations by size and demographics you can begin to understand their business and technology requirements better.  Goals and business objectives may vary as you observe companies who operate in diverse industries; however it’s when you get to know the aspects of a marketplace, such as the Twin Cities, you will be able to visualize an organization and apply the appropriate communications system to their needs.

Enterprise Business

Matrix Communications has established a reputation in the Twin Cities marketplace as an end-to-end communication solutions provider for large-enterprise organizations.  We believe in a “high-touch” service offering which means we pay close attention to our customers.  Most Matrix customers reside within a 75-mile radius of the Twin Cities; however, we also have customers who are headquartered in the Minnesota with the need to network to branch offices in other states.  Several of our enterprise customers have business locations that span across multiple sites.  We have a diverse customer mix…we provide products and services to a variety of organizations such as healthcare, law firms, manufacturers and service companies.  We also have a strong presence in the public sector, i.e., school systems, higher education, state & local government.  By selecting Matrix Communications as your business partner of choice you can minimize the number of vendors you do business with. 

Enterprise Business Demographics

§        Headquarters Location, Remote Branches, Remote Workers
§        350+ Employees or Desktop Devices
§        Large-Enterprise Business who would realizes the ability to
      communicate with employees and customers is a company
      differentiator
§        Business Objectives are focused on management, Return-on-
      Investment (ROI), profitability, customer loyalty-satisfaction,
      employee retention, and reputation
§        Communication requirements focused on Business Continuity,
      Disaster Recovery, IP Telephony, Contact Center, Security, Speech
      Recognition, Mobility-Extension to Cellular
§        Understands the value of creating business partnerships to deliver
      upon communications infrastructure needs
§        Business Examples:  Hospitals-Clinics, Multi-site Manufacturing
      Plants, Higher Education, National Retail Headquarters & Stores,
      Hotels & Resorts
 

Mid-sized Business

As a converged communications provider, Matrix Communications provides technology solutions for small-to-medium and large-to-enterprise organizations.  A Mid-sized business, such as those who would employ 100 to 350 employees, would have specific technology needs to accommodate their business and technology requirements.  Matrix understands business imperatives such as, system economies/efficiencies, value for your investment, growth requirements, and ease of system administration are all important factors when selecting the right communications platform.  Matrix is committed to providing innovative technology solutions, experienced technical resources and superior customer service for your mid-sized organization.  Contact a Matrix Communications Account Executive today at 763-475-5500 to learn more.
 

Mid-sized Business Demographics

§        Headquarters site with Remote Offices (possibly some
      home/remote workers)
§        100-350  Employees or Desktop Devices
§        Mid-sized Business who would like to portray a larger 
      presence/image
§        Business Objectives are focused on growth, profitability, cost
      containment, mobility, customer service, image
§        Communication requirements focused on advanced applications
      including IP Telephony, Contact Centers, Messaging, Presence,
      Extension to Cellular, and Security
§        Realizes the benefit to work with one vendor to provide a single-
      point-of-contact to deliver all communication system requirements
§        Business Examples:  Rural Hospitals-Clinics, Multi-site Manufacturing
      Plants, Law Offices, Architecture Firms, National Consultant Practices,
      National Retail Headquarters & Stores, Hotels & Resorts, Schools,
      County & State Government
 

Small Business

Matrix has created a significant presence in the Twin Cities marketplace by designing, installing and servicing communication systems for the Small Business.  From a communications system requirements perspective a Small Business would range from 20 to 100 employees.  At Matrix, we realize what’s important to a Small Business; objectives like stability, cost containment, profitability, mobility, and image.  Matrix can be your “one-stop-shop” to help you build the right communications system to meet your needs today and prepare your business for the anticipated growth in the future.

Small Business Demographics

§        Single-site location (possibly some home/remote workers) 
§        20 – 100 Employees or Desktop Devices 
§         Small Business Owner who would like to portray a larger
      presence/image 
§        Communication requirements focused on Desktop Applications, 
      IPTelephony, and Messaging 
§        Business Objectives are focused on profitability, cost 
      containment, mobility, image 
§        Often looks to one vendor to provide a single-source-solution for 
      all communications needs 
§        Business Examples:  Law Firms, Single-site Manufacturers,
      Construction Shops, Grocery Stores, Architecture Firms, 
      Consultants, Doctor’s Office, Dentist Office, Restaurants, Retail 
      Stores

 

 

Enterprise, Mid-sized & Small

Enterprise Business

§        Headquarters Location,
      Remote Branches,
      Remote Workers

§        350+ Employees or
      Desktop Devices 

§        Business Objectives are
      focused on management,
      Return-on-Investment
      (ROI), profitability,
      customer loyalty-
      satisfaction, employee
      retention, and reputation

§        Communication
      requirements focused on
      Business Continuity,
      Disaster Recovery, IP
      Telephony, Call Center,
      Security, Speech
      Recognition, Mobility

§        Understands the value of
      creating business
      partnerships to deliver
      upon communications
      infrastructure needs

§        Business Examples:
      Hospitals-Clinics, Multi-
      site Manufacturing Plants,
      Higher Education,
      National Retail
      Headquarters & Stores,
      Hotels & Resorts

Mid-sized Business

§        Headquarters site with
      Remote Offices (possibly
      some home/remote
      workers)

§        100-350 Employees or
      Desktop Devices

§        Mid-sized Business who
      would like to portray a
      larger presence/image

§        Business Objectives are
      focused on growth,
      profitability, cost
      containment, mobility,
      customer service, image

§        Communication
      requirements focused on
      advanced applications
      including IP Telephony,
      Call Centers, Unified
      Messaging, Presence, 
      Mobility, and Security

§        Realizes the benefit to
      work with one vendor to
      provide a single-point-of-
      contact to deliver all
      communication system
      requirements

Small Business

§        Single-site location
      (possibly some
      home/remote workers)

§        20 – 100 Employees or
      Desktop Devices

§        Small Business Owner
      who would like to portray a
      larger presence/image

§        Communication
      requirements focused on
      Desktop Applications, IP
      Telephony, and Messaging

§        Business Objectives are
      focused on profitability,
      cost containment, mobility,
      image

§        Often looks to one vendor
      to provide a single-source-
      solution for all
      communications needs